Now that you’ve got an idea of the remote desktop tool, let’s dive into the details. Thanks to Remote Desktop Connection, they can perform all the troubleshooting processes in minutes. 900 of those calls end with the customer fixing their problem on their own by following the support team’s instructions.īut what about customers who are not tech people, those who can only turn their devices on and off and nothing more? They need hands-on support but might live in another city or even country. You run an IT company with a capable support team that answers thousands of calls every day. This was one scenario related to our topic. However, if you left your PC turned on by any chance, you could access it through an online tool called Remote Desktop Connection. Every file you need for your presentation that will either promote you, or fire you, is on that laptop… so this would be a great moment to freak out. Luckily Google has come up with a way to help with only an extension for Google Chrome.īeing that most people are familiar with and trust the web browser they are using, walking them through adding an extension to an application they already use daily is easier than teaching them to use a whole new application.Įspecially if you are trying to help a less than tech savvy person.You’re boarding your plane to get to that important work meeting and the minute it takes off, you realize you left your laptop at home – what a disaster. There are many applications out there, both free and paid, to remotely access computers. However, if you do not frequently need to access or be accessed, the simplicity of a browser-based remote desktop app will be ideal. Like any application or extension, you will need to download and install it. You can download the Chrome Remote Desktop extension from the Google Chrome Web Store. The extension should automatically install. If you leave the installation page open, you can launch the app right from that page. If you want to open the application later, you will need to go to the manage application screen by right-clicking on one of the extensions and choosing Manage Extensions from the menu. Or you can also open it from the tab start page.
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